Recent Posts

We Perform Storm Cleanup

5/4/2021 (Permalink)

Our SERVPRO of Richmond and SERVPRO of Henrico Disaster Recovery Team are experts in storm remediation and reconstruction. This expertise involves flood damage specialists and reconstruction workers to restore your home or building back to its original pre-storm condition. 

These are the Basic Steps After the Storm Hits:

  1. Water Extraction
    Flooding and heavy rains that penetrate your building can usually leave a significant amount of standing water. The first thing that has to happen the extraction of any standing water. Technicians use pumps to remove water and specialized machines to suck up the water on many different types of surfaces.
  2. Removal of Materials
    Our crews will demo water-damaged drywall and any damp insulation they find. Ceiling tiles or flooring may have to be taken out as well depending on the level of saturation.
  3. Drying Process
    The parts of the structure that are salvageable must be dried thoroughly and quickly before buckling and damage occur. If not addressed quickly, any area left wet will leave the perfect conditions for growth to form. Drying out the area quickly and professionally prevents this from happening.
  4. Building Restoration
    We are a one-stop-shop. That means our reconstruction crews will put the building back together again after the mitigation teams demos the necessary areas. 

Disaster Recovery Team Bahen has your back after a storm wreaks havoc on your home or business. Give us a call at 804-740-6151.

How to Prevent Water Damage Before it Happens

4/27/2021 (Permalink)

Water damage in the home is the number 1 insurance claim for homeowners. Preventing these claims could in the end save you a lot of stress, time, and money. Here are some easy tips for preventing water damage to your home.

5 Tips for Preventing Water Damage

  1. Check your plumbing - clanky pipes, moisture on the floor or walls, or wet dirt around your home could be signs of plumbing issues or leaks
  2. During the colder months, be sure to let your faucets drip to avoid freezing over. Insulate exposed pipes to help keep them from bursting and cover your outdoor hose bibs with an insulated cover.
  3. Give your hot water heater regular maintenance and attention to ensure it is functioning properly and is damage-free.
  4. Make sure you install a sump pump in your basement to avoid backups and water intrusion to filling u your space. If your home is older, consider installing a backflow system to prevent sewage backup.
  5. Pour your bacon and other food greases in a jar and then discard after it hardens. Never pour down the drain or it will harden and clog your pipes.

If you experience water damage in your home, call our team at SERVPRO of Richmond and SERVPRO of Henrico to address your issues quickly and professionally.

Richmond Water Damage Coverage

4/20/2021 (Permalink)

Water damage to your home is more common than one might think. According to the Insurance Information Institute, one in 50 homes will file a water damage claim every year. What's covered and what's not can get confusing so we laid out the basics for you:

Water Damage Covered by Insurance:

  • Accidental sewer backup or overflow, sump pump failure
  • sudden or accidental water discharge such as a pipe burst
  • storm-related water damage like wind damage

Water Damage NOT Covered by Insurance:

  • gradual damage - normal wear and tear
  • lack of maintenance to leaky or old materials
  • mold and rotting due to water leaks
  • outside sewer or foundation seepage

It's important to file a successful water leak claim by recording the damages, make repairs that are easily fixed or minor enough to handle, and have the damage assessed by a professional.

If you have water damage in your home, call the professionals at SERVPRO of Richmond and SERVPRO of Henrico. We will work with your insurance company for an efficient and effective restoration and claim process.

Always Here To Help

4/5/2021 (Permalink)

A local medical facility called our SERVPRO of Richmond and SERVPRO of Henrico crew out for emergency water mitigation services. Water had affected 5 floors of the facility and we responded immediately to address the damage and work up a plan to best handle the situation.

When working in delicate locations like medical facilities, sometimes our team will need to get creative when performing mitigation services. Our team built specialty containments made out of corrugated plastic boards, designed to prevent secondary damage and cross-contamination, while also creating negative pressure chambers. The use of raw wood was also prohibited, as wood is porous and germs can easily adhere to it.

Our SERVPRO of Richmond and SERVPRO of Henrico team will always work with our clients to ensure we are doing everything we can to meet their specific needs.

Grilling Safety To Avoid Fires

3/31/2021 (Permalink)

Warmer weather means everyone starts to fire up their grill and host cookouts in their backyards. However, if you are not taking the proper precautions with grill safety, it can quickly turn into a potentially dangerous situation. Check out these tips for practicing grilling safety precautions, so you have the best outdoor grilling experience.


  • Clean your grill regularly. Grease is a major reason for dangerous flare-ups
  • Keep grill 10 feet away from the house. This includes carports, garages, and porches. This applies to both charcoal and gas grills.
  • Check for gas leaks. Inspect all the hoses for cracking, holes, abrasions and check the gas tank for dents, punctures, or rust.
  • Keep a fire extinguisher within a couple of steps of your grill. Make sure you understand how to use it in case of an accident.
  • Keep decorations away from your grill. Decorations like hanging baskets, pillows, and string lights could catch fire if too close to the flames.


  • Leave a grill unattended. Focus on grilling and get a friend to help with prep and runs to the kitchen.
  • Overload your grill with food. Fatty meats are especially dangerous if fat drips and causes a flare-up.
  • Use a small grill indoors. This is a major fire hazard and can release carbon monoxide, the deadly colorless, odorless gas.

If you experience fire damage to your home or business, call SERVPRO of Richmond and SERVPRO fo Henrico at 804-740.6151.

Spring Cleaning Tips from SERVPRO

3/17/2021 (Permalink)

Now is the best time to start thinking about spring cleaning for your home! You've probably been cooped up inside for a while now and noticed all the places that dust and clutter build up. It can be overwhelming coming up with a plan, but check out this handy list to help you get started:


  • vacuum couches and chairs
  • change air filters
  • wash windows inside/outside
  • inspect smoke alarm and fire extinguishers
  • clean blinds
  • dust ceiling fans and baseboards
  • clean out medicine cabinets and organize storage closets


  • clean out fridge/freezer - wipe down the inside
  • organize Tupperware drawers
  • clean out and wipe down inside of cabinets
  • vacuum and mop floors


  • bring out spring/summer clothing and pack up winter clothes
  • straighten up/organize laundry area and clean lint trap and behind washer/dryer
  • purge clothing you no longer wear to donate or give away


  • clean out closets and donate
  • put away winter bedding and clothes
  • rotate mattress
  • wash bedding


  • clean garage/shed
  • clean gutters
  • clean house siding
  • clean patio furniture
  • clean porch/deck/patio
  • landscaping/mulch
  • seal driveway
  • wash/inspect light fixtures

If you would like a deeper, more professional cleaning of your home or business, call us at 804-740-6151.

Defense Against Mold in Richmond

2/23/2021 (Permalink)

Rain, snow, and ice have been wreaking havoc on Richmond for weeks now. With the increase of precipitation affecting our area, there are heightened chances for moisture to breach your home or business. Old or damaged roofs, basements and poorly sealed windows and doors present perfect conditions for the possibility of water damage, and in turn mold growth to form.

Prompt  mitigation is vital to avoid mold growth, which can be visible in as little as 24 to 48 hours under the right conditions.

Follow these tips to limit the chances for mold to form:

  • keep the humidity between 30-60%
  • provide proper drainage away from building foundations
  • regularly inspect plumbing and appliances for leaks
  • keep gutters and drains clear or debris
  • inspect roof, windows, and other areas where water might enter the building
  • take swift action on all water intrusions immediately
  • contact your SERVPRO of Richmond professionals for assistance after a water damage or if you discover mold.

RVA Mold Removal

1/14/2021 (Permalink)

The Truth is, It's Everywhere

Let’s face it, mold is everywhere. It can be found indoors and outdoors. It can enter your home or business through windows, vents and HVAC systems. Mold from outdoors can attach to clothing, shoes, pets and can be carried indoors. It grows anywhere, especially where there is moisture. And the worst part is, it can cause a variety of health effects. Children, the elderly, and anyone with respiratory problems are more likely to suffer the effects mold can have.

Mold’s Best Friend:

Water. Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

“Mold Removal” vs. Remediation

Because mold is everywhere, removing all mold from your home or business is impossible. A qualified restoration company understand the science behind mold and mold growth and knows how to remediate the problem area. So what do you do when you find mold growth in your home or business?

  • Step 1: Contact SERVPRO of Richmond 804.740.6151
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Thanksgiving Cooking Safety

11/17/2020 (Permalink)

According to the National Fire Protection Association, cooking is the leading cause of home fires and injuries. We want you and your family to celebrate safely this year so keep these tips in mind while cooking in this kitchen this holiday:

  • Never leave the kitchen while cooking on the stovetop. Some types of cooking, especially those that involve frying or sautéing with oil, need continuous attention.
  • When cooking a turkey, or other items in the oven, stay in your home and check on it regularly.
  • Set a timer on your stove or phone to keep track of cooking times, particularly for foods that require longer cook times.
  • Keep things that can catch fire like oven mitts, wooden utensils, food wrappers, and towels away from direct contact with the cooking area.
  • Avoid long sleeves and hanging fabrics that could come in contact with a heat source.
  • Always cook with a lid beside your pan. If you have a fire, slide the lid over the pan and turn off the burner. Do not remove the cover because the fire could start again. Let the pan cool for a long time. Never throw water or use a fire extinguisher on a grease fire.
  • For an oven fire, turn off the heat and keep the door closed. Only open the door once you’re confident the fire is completely out, standing to the side as you do. If you have any doubts or concerns, contact the fire department for assistance.
  • Keep children at least three feet away from the stove and areas where hot food or drink is being prepared or served. Steam or spills from these items can cause severe burns.

Although the Covid-19 pandemic will limit the number of people in your home this year, it's still important to be mindful and careful when cooking inside your home.

Warehouse Manager Explains Why He Works at SERVPRO

10/20/2020 (Permalink)

Looking for your next career? Check out what our employees have to say:

“I started working at SERVPRO of Richmond and SERVPRO of Henrico in October 2014 as a Warehouse Technician, and my job was primarily cleaning the equipment that came back from jobs. I slowly expanded my responsibilities and role within the company until finally becoming the Warehouse Manager. Since then, the warehouse has grown from a one-man operation to a team that’s had up to 10 employees. It was a perfect progression because I was able to start by learning the nuts and bolts of the business, to then slowly learning broader skills, such as understanding job flow, supply chain management, and, most importantly, employee management.

I love the size of the company. Prior to SERVPRO, I worked for a corporation with 17,000 employees and when you’re one of 17,000, it feels as if almost nothing you do matters. It can be difficult to buy into the culture if you don't feel that you are part of something bigger. At SERVPRO, I found a company that fits me perfectly. It doesn’t feel like just a job, but more like a community you can dive into and grow with personally, while seeing that no one’s work ever goes unnoticed. You feel like you’re not only a part of something important, but that you’re an important part of it. The day-to-day is frequently exciting, often stressful and always interesting. Simply put, work gets done here. If you are hardworking and ambitious, there’s no end to where you and the company can go. That is, if your definition of 'hard work' is the same as ours.” – Brian Genest

If you are interested in joining the SERVPRO of Richmond and SERVPRO of Henrico Team, please email