Recent Posts

Watch Vs Warning

7/22/2021 (Permalink)

Most people don’t think much when a storm rolls through their area. A little bit of wind and rain usually doesn’t cause much harm. However, severe weather events with heavy wind and rain can actually cause a lot more damage than one might think. Flooded basements, fallen trees, and other emergency events will occur in these times of thunderstorms. It’s also smart to prepare whenever a big storm is brewing and knowing the difference between a watch and warning is very important knowledge to have before it’s too late.

Watch:  “A watch is used when the risk of a hazardous weather or hydrologic event has increased significantly, but its occurrence, location or timing is still uncertain. It is intended to provide enough lead time so those who need to set their plans in motion can do so. A watch means that hazardous weather is possible. People should have a plan of action in case a storm threatens and they should listen for later information and possible warnings especially when planning travel or outdoor activities.”

Warning: “A warning is issued when a hazardous weather or hydrologic event is occurring, imminent or likely. A warning means weather conditions pose a threat to life or property. People in the path of the storm need to take protective action.”

When severe storms hit your Richmond area home or business call SERVPRO of Richmond and SERVPRO of Henrico. We are always ready 24/7 for whatever happens and are proud to serve our local communities.

Did You Know: The Drying Process is the Most Important Step in Water Damage

7/20/2021 (Permalink)

When dealing with water damage, it is important to call a water damage restoration company, so that they can help dry out your home as soon as possible. If you decide to do the remediation on your own, you can easily miss water that can go to other parts of your home and further cause more challenges like further damage, higher repair costs, and even health risks. Moist and wet areas are the perfect breeding environment for bacteria and mold.

Restoration Professionals, like SERVPRO, use specialized drying equipment that is industrial grade and very powerful. The drying out process can be tough if you have a bigger house but our highly trained technicians at SERVPRO can assess the damage properly and fix it for you. It is crucial to keep drying equipment running 24 hours a day to ensure the structural integrity of your home is not compromised after a water damage. Do not turn on your household fans, or keep your windows and doors open while the drying equipment is running, without first consulting your restoration professional. The drying equipment used by us is not like your household fan, our equipment is of top quality and doing this will interfere with efforts to dry your home and may prolong restoration. Our team of professionals will closely monitor your home’s moisture and humidity levels inside and will make proper adjustments to ensure that everything will be restored back to its normal condition as soon as possible.

If you’re experiencing water damage in your home or business, contact SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151.

What Sets SERVPRO Apart from Other Restoration Companies?

7/13/2021 (Permalink)

When choosing a restoration company to tackle the large fire or water loss to your business, it’s important to choose the professionals who will not only get the job done, but who get the job done right.

SERVPRO of Richmond and SERVPRO of Henrico have been in business for over 35 years. What sets our team apart is that at least some of our employees have worked for this company for 10+ years. This has allowed us to continually grow together as a team, making us a stronger unit with combined restoration knowledge and experience.

We are consistently ranked in the top ten of 1,700 national locations and was named Franchise of the Year in 2008, along with being ranked 4th best SERVPRO Franchise in 2015. We have grown to be one of the largest franchises on the East Coast and have developed an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies, and commercial property management teams.

Because our team is one of the largest on the East Coast, we will always respond faster to your call with all the necessary tools and manpower to handle any size damage. Compared to other restoration companies in the area, SERVPRO of Richmond and SERVPRO of Henrico will always have enough resources and will never say “no” to a job because of the size.

Not only will you get a quick response, but the quality of work is always top-notch. Our team is fully experienced to properly handle the processes required to make the damage “Like it never even happened.”

Importance of Calling the Water Damage Restoration Professionals

7/1/2021 (Permalink)

Water damage is something that all property owners will probably have to deal with at some point in their lives.

Water damage can cost thousands of dollars of damage to your furniture, electronics, upholstery, appliances, and even your plumbing. It can also increase the risk of mold growth if the water damage is not addressed quickly and professionally. This is why it's so important to call a professional restoration company like SERVPRO of Richmond and SERVPRO of Henrico to handle this for you. Our experienced and trained technicians have the expert knowledge to repair or replace the water damaged items and to clean up the water damage, leaving you confident that no moisture if left behind for mold to grow.

Our team uses high tech equipment and well documented procedures to control the water damage situation, and will keep in contact with your insurance agency to minimize complicated communication for you the customer. 

If you experience a water damage in your home or business, call the experts at SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151.

Tips to Handle Water Damage Before Help Arrives

6/30/2021 (Permalink)

If you experience a water damage in your home, our SERVPRO of Richmond and SERVPRO of Henrico team is there for you at a drop of a hat. We understand the stress and sometimes, panic that is involved in these types of situations, and we will respond 24/7 to help. However, we realize you may not feel comfortable just sitting waiting for our team to arrive, so here are some tips you can do to get the process started:

  • Find and shut off the water valve at the source if applicable to the water damage
  • Remove and soak up excess or standing water by mopping and laying down towels
  • DO NOT use a regular vacuum to remove water.
  • Prop up and/or remove wet upholstery and cushions and place against walls for even drying.
  • Place aluminum foil or wood blocks under furniture legs to help stop the water damage from affecting furniture
  • Remove colored rugs from wet carpeting and flooring and place in a dry location
  • DO NOT turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water.
  • Collect important papers. Pick up any loose paper items like books, magazines or other colored items on wet surfaces to avoid bleeding.

Although we hope you never have to deal with a water damage emergency, we hope these tips help while you wait for help to arrive. Remember to call SERVPRO of Richmond and SERVPRO of Henrico 24/7 at 804-740-6151.

Summer Fire Safety Tips

6/29/2021 (Permalink)

Here are some tips to keep in mind as you and your family enjoy summer vacations, camping, family gatherings, picnics, and the Fourth of July.

  •  When camping, always build a campfire at least 25 feet away from tents, shrubs, and anything that can burn.
  •  Want to see Fireworks this summer? We recommend you go to a public show put on by experts. Sparklers can reach 1,200 F and can cause third degree burns.
  • When using anything with an open flame or can burn, like a fire pit or grills, make sure they are at least 10 feet away from your home.
  • Always use propane, charcoal, wood pellet barbecue grills outdoors only. Indoor use can cause a fire or carbon monoxide poisoning.
  • Place your grill away from siding and deck railings, and out from under eaves and overhanging branches. Do not store or use a grill on a porch or balcony.

If you or someone you know experiences a fire in their home or business, contact SERVPRO of Richmond ad SERVPRO of Henrico at 804.740.6151.

Using a Fire Extinguisher in a Commercial Building

6/28/2021 (Permalink)

The most common emergency a business must plan for is a fire, according to OSHA. It is important for all your staff to know how to properly use a fire extinguisher. Although a small fire may be able to be contained with an extinguisher, they can also be used to help protect evacuation routes.

OSHA requires that employees be trained how to use these tools and how to determine when evacuation is the best choice. You can implement a simple training method called PASS with your employees on how to properly operate a fire extinguisher.

PASS stands for: Pull, Aim, Squeeze, Sweep

While handling the fire extinguisher, you start by removing the pin. Next, you want to aim the spray nozzle at the base of the fire and then squeeze the trigger on the handle. While squeezing the trigger, start to move the extinguisher in a sweeping motion at the base of the fire.

Some things you need to consider: A small extinguisher’s use is limited. It is a great tool to reduce fire damage and potentially save lives by preventing fires from getting out of control, but fire extinguishers are only effective on small fires. It is important for employees to know when to evacuate. When a fire becomes too large, it is time to evacuate. If the room or office fills with smoke, don’t risk it, evacuate. You need to be able to get within ten to fifteen feet of a fire for a fire extinguisher to be effective. If the heat is too much and prevents you from getting close enough, the safest thing for you to do is follow the office evacuation plan.

Office fires may be more common than you think. It is important that you and your employees know how to safely act in various situations that involve fires. If you experience a fire in your home or business, call us as soon as possible at 804-740-6151. We are available 24/7 to help when needed.

Summer Water Damage Tips

6/22/2021 (Permalink)

When you’ve been in the water damage restoration business for 35 years, there’s not much you haven’t seen. One of those is the all too common, coming home to a flooded home after a long vacation. A lot of people may think this sort of thing doesn’t really happen, and the worst part is that they definitely don’t prepare ahead of time as a potential issue.

Our SERVPRO of Richmond and SERVPRO of Henrico team wants you to prepare your home this summer to avoid water damage disasters. Check out this list of steps you can take:

  • Clean your gutters - build up of gunk, leaf debris and other items could cause water to build up on your roof and eventually leak into your home.
  • Direct downspouts away from the house - if not properly directed downhill or away from the foundation, rain water could collect and intrude into the basements or crawl space causing major issues
  • Watch your water bill - if you notice a sudden increase in your bill, this could be a result of a leaking pipe
  • Test your Sump Pump once a year - this is another major issue that we see all the time in this business. Make sure your sump pump is running properly to avoid flooded basements and backups
  • Shut off the water for long vacations - it’s important to first know exactly where your water shut off is located in case of an emergency. If away from your house for weeks on end, make sure the water is off so there is zero chance of a flooded home.

If you experience water damage in your home, call the professionals at SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151.

Things to Know When Burning Candles in Your Home

6/9/2021 (Permalink)

Candles are known for celebrations, relaxation, and even just having an inviting smell in your home. However, a lighted candle is also an open flame, and can be a potential fire hazard if not monitored properly. In fact, an estimated 8,200 home fires are started by candles each year according to the National Fire Protection Association.  Here are some simple tips to keep in mind so you can continue to burn your candles happily and safely: 

Lighting a candle. Trim the wick at least ¼ inch prior to burning. Always keep wick trimmings and any debris out of the pool of wax. Be knowledgeable of the burn times of the candle you are using, only burn within that time.

Secure the area. Place the candle on a stable, heat-resistant surface. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc. Avoid drafts, vents, or air currents.

Keep candles out of the reach of children and pets. Do not place lit candles where they can be knocked over by children, pets, or anyone else.

Keep candles 3” apart. When burning multiple candles, be sure to place each candle at least three inches apart from one another. This is to ensure they do not melt one another or create their own drafts.

Do not walk away. Never leave a burning candle unattended or lit while sleeping. Always make sure the candle is completely out and the wick ember is no longer glowing.

Do not touch or move the candle. Never move a candle container when the wax is liquified, wait until it has completely cooled.

Extinguishing a candle. Use a candle snuffer to extinguish a candle. Do not use water to extinguish a candle, this can cause hot wax to splatter and could break a glass container due to temperature changes. Never use a knife or sharp object to remove wax drippings. Extinguish a candle if the flame becomes too high or flickers repeatedly.

If you experience a fire or smoke damage in your home, please call the professionals at SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151.

Make Sure Your Employees Know to Call SERVPRO!

5/21/2021 (Permalink)

Do your personnel and vendors know who to call in the event of a water loss inside your facility?

Janitors, fire control vendors, property maintenance personnel, elevator vendors and many others can potentially cause or be in the beginning presence of a water damage emergency in your building. 

Having everyone who has access to your facility aware of who is your preferred vendor for disaster response is very important. In turn, this will minimize the time needed to address the damage in order to start the drying process immediately to salvage floors, materials and other items. We recommend that your building has a SERVPRO Emergency Ready Plan in place. The ERP is a mobile app, and a physical binder of all the necessary information needed in case of a fire or water damage in your facility. It is a great tool for after-hours when staffing is light so they can refer to the ERP to know what to do and who to call. The app allows our team to document and take photos and label important things such as points of entry, shut off valves, and drains. The best part about the ERP is that it is FREE!

Call SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151 and our team will schedule a time to complete the ERP so you can have peace of mind when disaster strikes.