Recent Posts

Thanksgiving Cooking Safety

11/17/2020 (Permalink)

According to the National Fire Protection Association, cooking is the leading cause of home fires and injuries. We want you and your family to celebrate safely this year so keep these tips in mind while cooking in this kitchen this holiday:

  • Never leave the kitchen while cooking on the stovetop. Some types of cooking, especially those that involve frying or sautéing with oil, need continuous attention.
  • When cooking a turkey, or other items in the oven, stay in your home and check on it regularly.
  • Set a timer on your stove or phone to keep track of cooking times, particularly for foods that require longer cook times.
  • Keep things that can catch fire like oven mitts, wooden utensils, food wrappers, and towels away from direct contact with the cooking area.
  • Avoid long sleeves and hanging fabrics that could come in contact with a heat source.
  • Always cook with a lid beside your pan. If you have a fire, slide the lid over the pan and turn off the burner. Do not remove the cover because the fire could start again. Let the pan cool for a long time. Never throw water or use a fire extinguisher on a grease fire.
  • For an oven fire, turn off the heat and keep the door closed. Only open the door once you’re confident the fire is completely out, standing to the side as you do. If you have any doubts or concerns, contact the fire department for assistance.
  • Keep children at least three feet away from the stove and areas where hot food or drink is being prepared or served. Steam or spills from these items can cause severe burns.

Although the Covid-19 pandemic will limit the number of people in your home this year, it's still important to be mindful and careful when cooking inside your home.

Warehouse Manager Explains Why He Works at SERVPRO

10/20/2020 (Permalink)

Looking for your next career? Check out what our employees have to say:

“I started working at SERVPRO of Richmond and SERVPRO of Henrico in October 2014 as a Warehouse Technician, and my job was primarily cleaning the equipment that came back from jobs. I slowly expanded my responsibilities and role within the company until finally becoming the Warehouse Manager. Since then, the warehouse has grown from a one-man operation to a team that’s had up to 10 employees. It was a perfect progression because I was able to start by learning the nuts and bolts of the business, to then slowly learning broader skills, such as understanding job flow, supply chain management, and, most importantly, employee management.

I love the size of the company. Prior to SERVPRO, I worked for a corporation with 17,000 employees and when you’re one of 17,000, it feels as if almost nothing you do matters. It can be difficult to buy into the culture if you don't feel that you are part of something bigger. At SERVPRO, I found a company that fits me perfectly. It doesn’t feel like just a job, but more like a community you can dive into and grow with personally, while seeing that no one’s work ever goes unnoticed. You feel like you’re not only a part of something important, but that you’re an important part of it. The day-to-day is frequently exciting, often stressful and always interesting. Simply put, work gets done here. If you are hardworking and ambitious, there’s no end to where you and the company can go. That is, if your definition of 'hard work' is the same as ours.” – Brian Genest

If you are interested in joining the SERVPRO of Richmond and SERVPRO of Henrico Team, please email

Commercial Sales Representative Explains Why She Loves Working at SERVPRO

10/16/2020 (Permalink)

Looking for your next career? Check out what our employees have to say:

"I started working for SERVPRO of Richmond and SERVPRO of Henrico in October 2016 after spending most of my career working for only two other privately owned businesses. I like the “dedicated family” style that comes with privately owned businesses. I have found that they tend to work hard and play hard. SERVPRO did not disappoint. The position that I applied for was Sales and Marketing Representative – Commercial Accounts. I had no sales background, but a strong desire to transition into sales. The Sales Manager who interviewed me introduced me to co-owner, Theresa Bahen. I shared my desire to find a long term place where I could spend the remainder of my career, working hard and working with a great team. In the nearly 3 ½ years that I’ve been here, my client base and sales have shown immense growth.

At SERVPRO, there are educational opportunities to strengthen your position and knowledge in this industry. Within 2 years, I obtained my IICRC – Water Restoration certification. I’ve gained industry knowledge through shadowing Project Managers, studying the company’s Corporate website, and soaking in the knowledge and assistance from Team Leaders and staff whenever I have questions. No one is ever too busy to help when needed. The most rewarding part of my job is when clients call us for work and we are able to help them put their business back “Like it never even happened.” I regularly hear from clients who have had great success stories to tell about their personal and business dealings with SERVPRO. It makes me proud to represent a brand that is so well known and respected in the restoration industry.

It became very clear to me, early on, that the owners of this business truly appreciate and take care of their valued employees. They put safety first and we operate as one team. If you are looking for longtime employment with great benefits and are willing to work hard, you’ll enjoy many opportunities to play hard too! Come on over and join the team!" - Karen Clifton

If you are interested in joining the SERVPRO of Richmond and SERVPRO of Henrico team, please email

Alexis Explains Why She Loves Working at SERVPRO

10/7/2020 (Permalink)

"I started working at SERVPRO of Richmond and SERVPRO of Henrico when I was 19 years old in March of 2013. Starting as the back-up receptionist, I have also been trained in Dispatch as well as a Job File Coordinator, and now my current position of a Lead Job File Coordinator. I have learned how to multitask efficiently, how to be flexible when dealing with different circumstances, and how to assist newer JFCs with tasks.

I enjoy working with multiple project managers and assisting our customers with getting their homes or businesses back to “Like it never even happened.” The work environment at SERVPRO is very family-oriented. I can absolutely say my coworkers are some of the best people I’ve ever met! If you love helping others in a time of need or if you want to feel appreciated and like a valuable member of a team, SERVPRO of Richmond and SERVPRO of Henrico is the place for you!" - Alexis Coddington.

Fire Prevention Week 2020

10/6/2020 (Permalink)

Every year the National Fire Protection Agency recognizes Fire Prevention Week to inform and teach children, adults, and teachers how to stay safe in case of a fire.

This year's theme is: Serve Up Fire Safety In The Kitchen. According to the NFPA, cooking in the kitchen is the #1 cause of home fires and home fire injuries. They have also concluded that unattended cooking is the leading cause of fires in the kitchen.

Check out some quick tips to prevent a fire disaster:

  • keep kids safe from burns and scalds by creating a kid-free zone of at least 3ft around hot things in the kitchen.
  • keep your cooking area clutter-free. Move anything that can burn away from the stove top
  • focus on the food. unattended cooking is the leading cause of kitchen fires
  • be smart when cooking, use a timers to remind you that you are cooking
  • clubbing and cooking don't mix, after a night out, order in!
  • put a lid on it to extinguish a small grease fire

National Preparedness Thunderstorm Safety

9/22/2020 (Permalink)

September is National Preparedness Month and SERVPRO of Richmond and SERVPRO of Henrico wants you to be aware and prepared for severe thunderstorms. A thunderstorm is considered severe if it produces wind gusts of at least 58 miles per hour. Every thunderstorm produces lightning, which kills more people each year than tornadoes or hurricanes. Heavy rain from thunderstorms can cause flash flooding, and high winds can damage homes and blow down tree and utility poles - causing widespread power outages.

WATCH vs. WARNING - Know the difference

Watch: Severe thunderstorms are possible in and near the watch area

Warning: Severe weather has been reported by spotters or indicated by radar. Warnings indicate imminent danger to life and property.

Be Prepared

  • Learn about your local community’s emergency warning system for severe thunderstorms
  • Pick a safe place in your home for household members to gather during a thunderstorm This should be away from windows, skylights and glass doors that could be broken by strong winds or hail
  • Make a list of items to bring inside in the event of a severe thunderstorm
  • Make trees and shrubbery more wind resistant by keeping them trimmed and removing damaged branches
  • Protect your animals by ensuring that any outside buildings that house them are protected in the same way as your home

Make Preparedness Kit

  • Water—one gallon per person, per day
  • Food—non-perishable, easy-to-prepare
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra batteries
  • First aid kit
  • Medications (7-day supply) and medical items
  • Multi-purpose tool
  • Sanitation & personal hygiene items
  • Copies of personal documents
  • Cell phone with chargers
  • Family & emergency contact information
  • Extra cash

Final Step

Call SERVPRO of Richmond and SERVPRO of Henrico at 804.740.6151 if your home or business experiences damages from a storm. We have the resources to handle any size disaster.

Information provided by The American Red Cross:

Call SERVPRO of Biohazard Cleanup

9/18/2020 (Permalink)

Unfortunate situations such as crime scene or trauma scene cleanup should not be handled by just anyone. Biohazardous materials require careful and experienced technicians to clean and dispose of items the proper and safe way.

During this emotional period for the customer who may have experienced the biohazard scene, SERVPRO of Richmond and SERVPRO of Henrico's professionals have been through extensive training on how to properly interact with the customer. Our cleaning professionals work with the family or customer carefully and perform professional cleaning and restoration services to get the job done quickly and efficiently, reducing the burden of the customer. 

Our SERVPRO of Richmond and SERVPRO of Henrico staff is trained in all aspects of property damage and the IICRC industry certifications and are equipped with the knowledge to restore your property efficiently and professionally.

Team Leader, Joey Waters Discusses Why He Loves Working at SERVPRO

8/31/2020 (Permalink)

“I started working at SERVPRO of Richmond and SERVPRO of Henrico in October of 2003. I came from a construction background so the knowledge I brought with me helped me excel with our day-to-day operations. I moved up to the Crew Chief position pretty quickly and was running crews for several years before moving into the Project Manager position. I was a Project Manager for roughly 5-6 years before I advanced to the role of Team Leader, which is the position I hold today. I really enjoy working and continually growing alongside my coworkers. Everyone gets along well and works together as a team. The work environment is great and I enjoy the daily laughs and getting along with everyone. It’s amazing how all of the different personalities can come together as one to accomplish anything we want. We, as a team, have really helped this company grow into what we are today. If you’re thinking about joining our team, take the chance to learn about the business and the work that we do. You will see all the different aspects of the job and how every day is never the same. You get to meet new people every day and take satisfaction in knowing we are truly helping people in a time of need and making it “Like it never even happened.” - Joey Waters, Team Leader

How Hurricane Isabel Brought Project Manager, Justin Ballas to the SERVPRO Team

8/27/2020 (Permalink)

"In 2003, Hurricane Isabel touched down in my dad’s neighborhood, causing a huge tree to fall on his house that completely destroyed the second and first floor with water damage. SERVPRO was the restoration company hired for the cleanup on my dad’s house. During this time, I observed the cleanup and all the aspects of what needed to be done. It looked interesting and something that I might enjoy doing one day as an actual job. A few years after that, I decided to give it a try and filled out an application. In October 2007, Robert Morgan, General Manager, interviewed me then hired me on the spot. I started as a Production Technician, knowing absolutely nothing about water damage, fire damage, mold remediation, etc. As I began working with the Crew Chiefs I was assigned to each day, I definitely knew this was something I wanted to do for the long haul. After a few years, I was promoted to Crew Chief where I worked long and hard hours. Management quickly noticed my work ethic and how I took each task full-on. With years of continuous growth, I am now a Project Manager, where I have been now for about 6 years.

The 12 years I have been employed with SERVPRO have been an absolute blessing. I’ve gained knowledge of the industry to perform my duties successfully with the friends (co-workers) I have come to know and grow with together. What I like the most about working for this company is that I get to help customers in a time of need where they may be in a state of panic because of the damage they are experiencing in their home or business. The work environment here at SERVPRO is what I’d consider a family setting, because there are many employees that have been here for a long time and everyone gets along with each other. This is also a fast-paced, sometimes long hours line of work, which comes with a sense of satisfaction when you get to help your community. On large jobs, where it calls for multiple technicians to be dispatched, we all buckle down and dive right in, working diligently to get the job completed fast and efficiently.

If you are in search of a company to grow with, build a career with, and feel appreciated on a daily basis, then come join this awesome company at SERVPRO of Richmond and SERVPRO of Henrico and become a successful asset to #TeamBahen.” – Justin Ballas

We Handle Large Water Damages

8/7/2020 (Permalink)

Richmond, Virginia is full of old, historical buildings that have been around for a very long time. Eventually these old buildings will have issues such as pipes bursting or electrical issues that cause fire damages. 

Unfortunately, a building in downtown Richmond experienced one of these situations. This commercial building experienced a massive water damage affecting 60,000 square feet after a main water pipe burst.

SERVPRO of Richmond and SERVPRO of Henrico was called to action and our team responded immediately with all the necessary tools to get the water out and to begin the drying process. Steps were taken right away to mitigate the situation and begin mapping a plan for  cleaning up and restoring this old building.

It's important to call the professionals that have 35 years of experience handling the water damage restoration process. If your business experiences a water damage, no matter how big or small, SERVPRO of Richmond and SERVPRO of Henrico will be the ones to call!