Recent Posts

Call SERVPRO of Biohazard Cleanup

9/18/2020 (Permalink)

Unfortunate situations such as crime scene or trauma scene cleanup should not be handled by just anyone. Biohazardous materials require careful and experienced technicians to clean and dispose of items the proper and safe way.

During this emotional period for the customer who may have experienced the biohazard scene, SERVPRO of Richmond and SERVPRO of Henrico's professionals have been through extensive training on how to properly interact with the customer. Our cleaning professionals work with the family or customer carefully and perform professional cleaning and restoration services to get the job done quickly and efficiently, reducing the burden of the customer. 

Our SERVPRO of Richmond and SERVPRO of Henrico staff is trained in all aspects of property damage and the IICRC industry certifications and are equipped with the knowledge to restore your property efficiently and professionally.

Team Leader, Joey Waters Discusses Why He Loves Working at SERVPRO

8/31/2020 (Permalink)

“I started working at SERVPRO of Richmond and SERVPRO of Henrico in October of 2003. I came from a construction background so the knowledge I brought with me helped me excel with our day-to-day operations. I moved up to the Crew Chief position pretty quickly and was running crews for several years before moving into the Project Manager position. I was a Project Manager for roughly 5-6 years before I advanced to the role of Team Leader, which is the position I hold today. I really enjoy working and continually growing alongside my coworkers. Everyone gets along well and works together as a team. The work environment is great and I enjoy the daily laughs and getting along with everyone. It’s amazing how all of the different personalities can come together as one to accomplish anything we want. We, as a team, have really helped this company grow into what we are today. If you’re thinking about joining our team, take the chance to learn about the business and the work that we do. You will see all the different aspects of the job and how every day is never the same. You get to meet new people every day and take satisfaction in knowing we are truly helping people in a time of need and making it “Like it never even happened.” - Joey Waters, Team Leader

How Hurricane Isabel Brought Project Manager, Justin Ballas to the SERVPRO Team

8/27/2020 (Permalink)

"In 2003, Hurricane Isabel touched down in my dad’s neighborhood, causing a huge tree to fall on his house that completely destroyed the second and first floor with water damage. SERVPRO was the restoration company hired for the cleanup on my dad’s house. During this time, I observed the cleanup and all the aspects of what needed to be done. It looked interesting and something that I might enjoy doing one day as an actual job. A few years after that, I decided to give it a try and filled out an application. In October 2007, Robert Morgan, General Manager, interviewed me then hired me on the spot. I started as a Production Technician, knowing absolutely nothing about water damage, fire damage, mold remediation, etc. As I began working with the Crew Chiefs I was assigned to each day, I definitely knew this was something I wanted to do for the long haul. After a few years, I was promoted to Crew Chief where I worked long and hard hours. Management quickly noticed my work ethic and how I took each task full-on. With years of continuous growth, I am now a Project Manager, where I have been now for about 6 years.

The 12 years I have been employed with SERVPRO have been an absolute blessing. I’ve gained knowledge of the industry to perform my duties successfully with the friends (co-workers) I have come to know and grow with together. What I like the most about working for this company is that I get to help customers in a time of need where they may be in a state of panic because of the damage they are experiencing in their home or business. The work environment here at SERVPRO is what I’d consider a family setting, because there are many employees that have been here for a long time and everyone gets along with each other. This is also a fast-paced, sometimes long hours line of work, which comes with a sense of satisfaction when you get to help your community. On large jobs, where it calls for multiple technicians to be dispatched, we all buckle down and dive right in, working diligently to get the job completed fast and efficiently.

If you are in search of a company to grow with, build a career with, and feel appreciated on a daily basis, then come join this awesome company at SERVPRO of Richmond and SERVPRO of Henrico and become a successful asset to #TeamBahen.” – Justin Ballas

We Handle Large Water Damages

8/7/2020 (Permalink)

Richmond, Virginia is full of old, historical buildings that have been around for a very long time. Eventually these old buildings will have issues such as pipes bursting or electrical issues that cause fire damages. 

Unfortunately, a building in downtown Richmond experienced one of these situations. This commercial building experienced a massive water damage affecting 60,000 square feet after a main water pipe burst.

SERVPRO of Richmond and SERVPRO of Henrico was called to action and our team responded immediately with all the necessary tools to get the water out and to begin the drying process. Steps were taken right away to mitigate the situation and begin mapping a plan for  cleaning up and restoring this old building.

It's important to call the professionals that have 35 years of experience handling the water damage restoration process. If your business experiences a water damage, no matter how big or small, SERVPRO of Richmond and SERVPRO of Henrico will be the ones to call!

Board Up Services After a Fire

7/21/2020 (Permalink)

SERVPRO of Richmond and SERVPRO of Henrico Provides Board Up Services.

In the unfortunate event of a fire in your home or business, our team will respond 24/7 with emergency services to board up and secure your windows and roof following a damage.

It's important to act right away and call the professionals to handle your board up to prevent further damage from the elements, such as wind or rain. Not only do you want to act quickly to prevent further damage, but you also need to keep your insurance in mind. If you fail to properly board up your home, your insurer may not cover the fire damage citing delayed response to secure the home.

Always call the professionals to handle your board up needs. We will use the proper materials and tools to safely and correctly secure the windows and roof from further damage.

SERVPRO of Richmond and SERVPRO of Henrico is always here to help board up your home after a fire damage and will also help remediate and restore the damages inside the home. Call today at 804-740-6151.

Hurricane Plan for Your Business

7/21/2020 (Permalink)

According to the Federal Emergency Management Agency (FEMA), 40% of business won't reopen after a natural disaster, one year later 25% small businesses will close, and three years after the disaster 75% of businesses without a continuity plan will fail.

Why is it Important to Plan for a Hurricane?

"If your organization is vulnerable to hurricanes, it is important that you understand your risk, develop a preparedness and mitigation plan, and take action. Doing so will not only increase the safety of employees and customers, but it will help you remain in business after disasters, such as tropical storms and hurricanes, strike." - (FEMA)

Make sure you follow the Step-by-step Process:

  • Identify Your Risk - determine the specific areas your organization needs to address to prepare, mitigate risk, and return to operation following a disaster.
  • Develop a Plan - staff, surroundings, space, systems, structure and service
  • Take Action - perform, preparedness and mitigation activities with everyone in the building
  • Be Recognized and Inspire Others - complete the FEMA Ready Business application

Emergency Ready Profile for Your Business

7/20/2020 (Permalink)

The SERVPRO Emergency Ready Profile (ERP) is a free assessment of your commercial facility. It is designed to give you all the information you need in an event of an emergency. Our SERVPRO of Richmond and SERVPRO of Henrico Marketing Representatives will come to your facility and record the details and information on their iPads such as shut-off valve locations, priority areas and priority contact information. It will also identify the line of command for authorizing work to begin as well as establishing who to call in case of an emergency. Our marketing representative will take pictures of all exits, stairwells, elevators, electrical room, alarm location, water and gas shut off locations and many other detailed information.

The ERP can be accessed through the free mobile app that can be downloaded from the app store. We will also print out a copy of the ERP, if requested, so you always have a hard copy in reach at your office. This service that we provide our clients is has proven to be very help in a fire or water disaster.

Call SERVPRO of Richmond and SERVPRO of Henrico today to inquire about an Emergency Ready Profile for your facility! This free assessment of your building will help save you time in an event of a disaster and established our team as your fire and water mitigation and reconstruction provider!

Improve The Air Quality in Your Building

7/16/2020 (Permalink)

When was the last time your business had the duct system cleaned? Has your business ever had it cleaned? These are important questions to ask when considering the air quality inside your building.

According to the National Air Duct Cleaners Association (NADCA) it is recommended that air duct cleaning happens every 3 to 5 years.

Why is This Important?

Simply put, your HVAC system will get dirty over time and will collect dust and contaminants that could spread throughout your business.

What Are The Benefits?

  • Energy Savings - when cleaned, the system doesn't have to work harder to maintain the temperature you set, which will save energy and money
  • Air Quality Improves - air pollutants, dust, dander, and other contaminants are collected by the occupants of the buildings and are pulled into the HVAC system, which will circulate these particles throughout the day

Call the SERVPRO of Richmond and SERVPRO of Henrico, NADCA Certified professionals to clean your company's HVAC system today!

Grilling Safety This Summer

7/14/2020 (Permalink)

It's the time of year when families spend their summer evening preparing dinner on the grill. This great American past time brings great memories and delicious meals, however, it can also produce some serious concerns for the safety of your family and your home.

According to the National Fire Protection Association, In 2014-2018, fire departments went to an annual average of 8,900 home fires involving grills or barbecues. This included 3,900 structure fires and 4,900 outside or unclassified fires.

Follow these tips to ensure you are grilling safely:

  • keep the grill in a location away from the home and out from under trees and structural coverings
  • always clean your grill before and after use to remove grease and grime build up
  • make sure children and pets play at a 3 foot distance from the grill to avoid accidents
  • always open the grill's lid before lighting it
  • never leave the grill alone for an extended period of time

If you experience a damage from a grilling accident, don't hesitate to call SERVPRO of Richmond and SERVPRO of Henrico to help restore and remediate the damage.

Commercial Flooding

7/14/2020 (Permalink)

It is always important to be knowledgeable and prepared for the potential threat of flooding to your business. Floods are one of the most common natural disasters in the nation and it doesn't matter if you live close to a coastline or not. Water, with enough power and quantity, will find a way into your structure.

On average, commercial flood claims average around $75,000 and 20% of all claims paid by the National Flood Insurance Programs were from low-risk communities. The bottom line is that floods are inevitable, anywhere.

If your business is affected by a flood, contact SERVPRO of Richmond and SERVPRO of Henrico for a quick response and a professional clean up and restoration at 804.740.6151. Our crews are prepared and trained to handle any size disaster and the sooner we're called, the sooner we can get your business back up and running again.