Recent Posts

Moldy Soft Goods Cleaning

2/26/2020 (Permalink)

When you have a water damage in your home, typically the floors, walls and ceilings are affected. Not only does SERVPRO take care of the water damaged structure, but we also clean the affected contents in the home as well. Whether it is clothes, stuffed animals, shoes, purses, etc., SERVPRO carefully packs up the contents and brings them back to our facility to be cleaned.

SERVPRO of Richmond and SERVPRO of Henrico County has state-of-the-art Esporta cleaning system on-site that can make water damaged, mold damaged, and even smoke and soot damaged items look like new again. When the crew arrives to your home after a damage has occurred, our trained professionals with pack up each affected item and thoroughly clean the contents to be delivered back to the customer. This is so important for customers who have items they would rather try and restore rather than replace.

SERVPRO of Richmond and SERVPRO of Henrico County has been fighting fire and water damages for over 30 years and we will continue to make our customers happy by restoring their home as well as their personal contents.

Prepping Your Home for Winter Weather

1/15/2020 (Permalink)

You don’t have to spend a lot of money to get your home winterized. Heating your home is expensive but there are a few things you can do with a low budget that can quickly address problem areas. Follow this checklist of quick fixes to make your home more energy efficient.

  1. Install a door sweep – exterior doors, especially older doors, can allow drafts into your home. A sweep can be installed at the bottom base of the door and can stop the draft from entering your home.
  2. Install weatherstripping – you can seal drafty doors inside the door frame a foam or felt weatherstripping. A low-cost trick to find a draft is holding a candle along the edges of the door and seeing if the flame is moving towards you.
  3. Add attic insulation – although this isn’t a very low-cost option, it can have huge effects on your bill. Use a professional to install this insulation but ask which steps you can perform yourself to lower the cost.
  4. Seal furnace ducts – start by sealing the exposed ducts in the attic, crawl space, garage and basement with high focus on where the ducts and vents come close to the floors, ceilings and walls. Instead of duct tape use a more durable option like metal tape.
  5. Lower the hot water temperature – lowering the temperature to about 120 degrees will save money and the water is still hot enough for dishes, bathing and washing clothes.
  6. Check outside leaks – use caulk for small problem areas or foam sealer for bigger holes and pay attention to chimneys, vents, doors frames, windows.
  7. Cover windows – using your drapes, curtains and blinds can actually have a big impact on keeping the heat inside your home. Although when it is a warmer day, opening the curtains to let the sun warm the room can also be beneficial.

Thanksgiving Fire Safety

11/18/2019 (Permalink)

Thanksgiving is the leading day of the year for home fires involving cooking equipment. Sometimes there are multiple people in the kitchen taking part in the preparations of multiple dishes. It can be hectic and dangerous, so keeping fire safety in mind is important!

Look at the Facts:

  • According to the NFPA, in 2014, nearly four times as many home cooking fires occur on Thanksgiving as on a typical day.
  • And, in the same year U.S. fire departments responded to an estimated 1,730 home cooking fires on Thanksgiving, the peak day for such fires.
  • Unattended cooking was by far the leading contributing factor in cooking fires and fire deaths.
  • Cooking equipment was involved in almost half (48%) of all reported home fires and civilian and tied with heating equipment for the second leading cause of home fire deaths.

Safety Tips:

  • Stay in the kitchen when you are cooking on the stovetop so you can keep an eye on the food.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove. The stove will be hot and kids should stay 3 feet away.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy or coffee could cause serious burns.
  • Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags.
  • Keep knives out of the reach of children.
  • Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child.
  • Keep matches and utility lighters out of the reach of children — up high in a locked cabinet.
  • Never leave children alone in room with a lit candle.
  • Make sure your smoke alarms are working. Test them by pushing the test button.

For more information, please visit  to see what SERVPRO of Richmond can do to help if disaster strikes. We are available for 24-hour emergency fire and water services.

Info provided by:

Why Choose SERVPRO of Richmond for Fall Cleaning

10/21/2019 (Permalink)

This is a photo of fall leaves collecting in the gutters of a home. It's important to clean the fall leaves out of your gutters before the winter weather hits and causes potential water damage in your home.

Everyone has heard of spring cleaning, but not everyone knows the importance of fall cleaning! This is the time of year to get your house ready for the fall and winter weather. Check out this handy checklist of what to do before the fall leaves and winter weather takes over.

  • Vacuum all lamp shades
  • Hand clean all light fixtures
  • Check gutters, clean if needed
  • Wash windows and make sure they are sealed properly
  • Have rugs professionally cleaned by SERVPRO of Richmond
  • Wipe out kitchen and bathroom cabinets
  • Test smoke & carbon monoxide detectors
  • Wipe out window wells
  • Sweep out garage
  • Clean and store patio furniture
  • Clean or replace shower liners
  • Clean washing machine
  • Clean dishwasher
  • Go through food pantry
  • Clean oven
  • Clean and organize closets
  • Clean grill

And last but not least, purge! Donate what you don’t need, wear, or use.

If you don't want to take on the fall cleaning yourself and you would like to have your house professionally and thoroughly cleaned, call SERVPRO of Richmond for an estimate at 804.740.6151.

We Host Free Continuing Education Classes

10/21/2019 (Permalink)

This is a photo of our latest Continuing Education class instructor teaching a class inside our new training center. This is CE class was on Understanding the Restoration Industry: Property Fire Damage Restoration.

At SERVPRO of Richmond, we are fortunate enough to have an onsite training center to host our local insurance agents and adjusters for continuing education credits. Our newly renovated training center is capable of hosting about 100 people for classes, training's or seminars.

This is very beneficial for our local agents and adjusters as all licensees are required to obtain at least 24 hours of continuing education credit in each two-year period between renewals. This year, SERVPRO of Richmond hosted 2 separate classes for our agents to receive a total of 8 credits.

A knowledgeable and interesting instructor leads theses topics that include property fire damage restoration, water damage restoration, contents cleaning, mold remediation, ethics courses, and more. Our agents and adjusters seem to love these classes and mention that they learn a lot about these topics. 

If you are a licensed insurance agent or adjuster and are interested in taking one of our offered CE classes, please don't hesitate to reach out to our office for more information at 804.740.6151.

Fire Prevention Week 2019

10/8/2019 (Permalink)

This week in October is dedicated to Fire Prevention. The National Fire Protection Agency (NFPA) works to educate the public on the importance of fire safety and how to prepare for a fire in your household.

Here are some facts about household fires that you may not be aware of.

  • Roughly 1 of every 326 households per year has a reported home fire.
  • Most reported home fires were considered small. 56% were confined to the object or origin, while the fire spread beyond the room of origin in only 35% of the reported fires.
  • Last year there were 1,319,500 fires reported in the Us.
  • These fires caused 3,400 civilian deaths, 10,600 civilian injuries and $23 billion in property damage
  • a fire department responded to a fire every 24 seconds
  • one structure fire was reported every 63 seconds
  • one civilian fire death occurred every 2 hours and 34 minutes
  • almost all homes have at least one smoke alarm, but three out of every five home deaths resulted from fired in homes with no fire alarms or nor working alarms.

The major causes of structure fires include:

  1. cooking equipment
  2. heating equipment
  3. electrical distribution & lighting equipment
  4. intentional
  5. smoking materials
  6. clothes dryer or washer
  7. exposure to other fire
  8. candles
  9. fan or AC
  10. playing with heat source

It's so important to not only be aware of the dangers and the occurrence of fires in the home, but its also crucial to prepare your home and develop an escape plan. SERVPRO of Richmond is always ready to respond to emergency services 24/7.

Water Damage? What To Do Until Help Arrives

10/8/2019 (Permalink)

Extreme water damages can greatly impact your home or business if it’s not addressed quickly.

SERVPRO of Richmond has the tools and man-power to address our customer's issues as quickly as possible. However, since we cannot get to everyone at the same time, we can offer tips and measures to take while you wait for help to arrive.

What To Do Until Help Arrives:

  • Shut off the source of water is possible
  • Turn off circuit breakers for wet areas, when access to the power distribution panel is safe from electrical shock
  • Remove as much excess water as possible by mopping and blotting
  • Wipe excess water from wood furniture after removing lamps and tabletop items
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting
  • Remove to a safe, dry place any painting, art objects, computers, documents and other materials that are valuable or sensitive to moisture
  • Use wooden clothespins to keep furniture skirting off damp floors
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors
  • Hang furs and leather goods to dry separately at room temperature.

In the event of a water damage, SERVPRO of Richmond will do everything to get to you as fast as possible and take care of your water damage. In the meantime, take these steps to safely save your affected furniture and personal items.

National Preparedness Thunderstorm Safety

9/26/2019 (Permalink)

September is National Preparedness Month and SERVPRO of Richmond wants you to be aware and prepared for sever thunderstorms. A thunderstorm is considered severe if it produces wind gusts of at least 58 miles per hour. Every thunderstorm produces lightning, which kills more people each year than tornadoes or hurricanes. Heavy rain from thunderstorms can cause flash flooding, and high winds can damage homes and blow down tree and utility poles - causing widespread power outages.

WATCH vs. WARNING - Know the difference

Watch: Severe thunderstorms are possible in and near the watch area

Warning: Severe weather has been reported by spotters or indicated by radar. Warnings indicate imminent danger to life and property.

Be Prepared

  • Learn about your local community’s emergency warning system for severe thunderstorms
  • Pick a safe place in your home for household members to gather during a thunderstorm This should be away from windows, skylights and glass doors that could be broken by strong winds or hail
  • Make a list of items to bring inside in the event of a severe thunderstorm
  • Make trees and shrubbery more wind resistant by keeping them trimmed and removing damaged branches
  • Protect your animals by ensuring that any outside buildings that house them are protected in the same way as your home

Make Preparedness Kit

  • Water—one gallon per person, per day
  • Food—non-perishable, easy-to-prepare
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra batteries
  • First aid kit
  • Medications (7-day supply) and medical items
  • Multi-purpose tool
  • Sanitation & personal hygiene items
  • Copies of personal documents
  • Cell phone with chargers
  • Family & emergency contact information
  • Extra cash

Final Step

Call SERVPRO of Richmond at 804.740.6151 if your home or business experiences damages from a storm. We have the resources to handle any size disaster.

Information provided by The American Red Cross:

We handle Biohazard Cleanup

9/23/2019 (Permalink)

Unfortunate situations such as crime scene or trauma scene cleanup should not be handled by just anyone. Biohazardous materials require careful and experienced technicians to clean and dispose of items the proper and safe way. During this emotional period for the customer who may have experienced the biohazard scene, SERVPRO of Richmond's professionals have been through training on how to properly interact with the customer. Our cleaning professionals work with the family or customer carefully and perform professional cleaning and restoration services to get the job done quickly and efficiently, reducing the burden of the customer. Our SERVPRO of Richmond staff is trained in all aspects of property damage and the IICRC industry certifications and are equipped with the knowledge to restore your property efficiency and professionally.

National Preparedness Month

9/3/2019 (Permalink)

September is known as National Preparedness Month and has a theme each year to education people on why it's important to always be prepared in a case of an emergency. This year's theme is "Prepared, Not Scared."

For the first week of September, encourages everyone to save early for Disaster Costs. This means you should text your insurance coverage, learn more about flood insurance, plan financially for the possibility of a disaster, and make an emergency financial first aid kit.

The second week is centered on making a plan. this includes an emergency plan, sign up for alerts and warnings in your area, and learn your evacuation zone.

Week 3 is all about teaching youth preparedness. It's important to teach children what to do in an emergency is they are at home or away from their home. You should also update school records and emergency contact numbers.

Week 4 is about getting involved in your community's preparedness. This includes looking into organizations like the National voluntary Organization Active in Disaster. the National safety Council, the Community Emergency Response Teams, and educate yourself with State and Local information.