Recent Posts

Wading Through Richmond Water Damage

6/26/2020 (Permalink)

Water Damage in Richmond can have a major impact on properties of all kinds, occurring very swiftly and often suddenly. It can occur due to a variety of conditions that include flooding, melting snow, failed appliances, or other natural disasters. Water damage can also range widely in severity. Allowing water to build up in basements and other areas of a home or business can quickly lead to complete destruction of the property. When water damage is imminent, property owners must take immediate steps to remove the water and restore any materials that have been damaged.

Water Damage can be broken down into several categories of severity, typically coming from a particular source. The first category for water damage includes the presence of clean water that poses no immediate threat to humans. Malfunctioning appliances and overflowing sinks usually cause this kind of damage. The next category of damage is often referred to as Grey Water. Category two indicates the presence of contaminated water that can cause illness to living creatures when ingested. The presence of microorganisms in water is typically the result of sewer leaks, damaged toilets, and malfunctioning sump pumps. The third category of water damage is referred to as Black Water. These unsanitary liquids contain bacteria and other forms of seriously dangerous microorganisms. This water can come from the contamination of standing water and leaks from municipal sewage systems.

All types of damage can lead to degrading property, including threats such as mold, rotting wood, and the destabilization of the foundation. Damage in classes two and three can allow furniture and walls to absorb a substantial amount of moisture despite the fact that the evaporation rate is very rapid. The most serious type of water damage can result from standing water that has the potential to soak into hardwood floors, concrete, and plaster. The restoration process and the success in cleaning up after water damage has occurred depend on acting quickly. 

The majority of cleanups following substantial water damage require professional assistance. Ignoring damp furniture and missing hidden damage in walls and other structural components can result in serious health threats. The mold exposure alone can cause allergy and asthma symptoms in persons of all ages or directly impact those people suffering with compromised immune systems. Professional restoration companies accurately assess the damage and use proven techniques in order to fully restore the property. Their techniques include thoroughly protective cleaning gear and cutting-edge, restoration equipment.

If you would like to schedule service for your home or business, please call today!

Call us at 24/7 at (804) 740-6151

Richmond Water Damage

6/24/2020 (Permalink)

Most of the homeowners living in Richmond who call a water damage restoration company are doing so for the first time. In many cases, these individuals are concerned about who will be assisting them and exactly how they will resolve the excessive water issue. Ultimately, most homeowners just want to ensure that the water damage restoration process will be completed professionally and ethically. Additionally, they want to ensure a rapid return home after a case of massive water damage. If you find yourself in need of water damage mitigation services and want to ensure that you'll obtain high-quality assistance, the company to call is SERVPRO of Richmond and SERVPRO of Henrico.

24/7 Emergency Services are available because water damage can strike at any time. Luckily, the professionals of SERVPRO of Richmond are pleased to offer 24/7 emergency services that enable you to actuate immediate assistance when disaster strikes. This service is important because the sooner the standing water is eliminated, the less susceptible you'll be to health hazards and secondary water damage. Immediate removal of pooling water is imperative.

Exceptional Equipment For Water Extraction and Drying Services are in the arsenal of the professionals from SERVPRO. Our industry experts are highly skilled in using specialized equipment like wet vacuums and water pumps to remove excess water with speed. They can also use moisture meters and hygrometers to detect any areas of the home where hidden pockets of water or moisture may be isolated. Additionally, the company's restoration experts will use specialized recovery techniques to dry important photographs and documents. Irreplaceable personal remembrances are treated with the utmost urgency and care.

Restoration Services, rather than replacement of damaged furnishings and building materials, can lessen your time away from your home in Richmond and also cut your expenses. These services include the removal of water-saturated materials such as upholstery and carpeting. Additionally, damaged ceiling tiles, soaked drywall, and wet insulation will be dismantled and tossed. Any valuable items that have come in contact with water are dried according to IICRC protocols on location and if necessary moved to our facilities for cleaning.

When your property in Richmond has been impacted by water damage, there's no time to waste. With more than 30 years of industrial experience in this dynamic field, our SERVPRO trained IICRC technicians are effective in utilizing the detail-oriented approach that gets you back home "Like it never even happened."

We live and work in Richmond too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Richmond and SERVPRO of Henrico is close by and ready to respond to your water or flood damage emergency. We are faster to any size disaster. Call us for help. (804) 740-6151

Always Hire Water Damage Restoration Professionals

6/23/2020 (Permalink)

Even if you think you can handle your water damage on your own, it's always better to call in the professionals. Not all water damage is created equal and it takes the right knowledge, tools and experience to make sure the cleanup and restoration is done right the first time.

Here are some reasons why you should always call the professionals at SERVPRO of Richmond and SERVPRO of Henrico to handle your water damage:

  • Your Health and Safety - if the water damage is from a flood or outside rain water coming into your home, that water is filled with bacteria, chemicals or other toxic materials that can affect you and your family's health. The specialists have the right knowledge and tools to safely remove the water without being exposed to those harmful toxins. 
  • The Proper Tools - you may think that opening windows, soaking up water with towels and cleaning with bleach will help, however, you're only wasting valuable time. Plus, you're still not treating the wood floors that may buckle or expand. The professionals have water extractors, air-movers, and dehumidifiers that soaks up and evaporates the water quickly and efficiently.
  • Efficient and Fast Work - water damage can be extremely detrimental to your home's structure and floors. The water must be removed quickly, electrical systems need to be inspected, and walls and floors need to be treated. Our crews will respond quickly, with certified technicians and complete the work with the proper knowledge and procedures to potentially save your floors and home within hours.

A Higher Level of Cleaning

6/22/2020 (Permalink)

The coronavirus pandemic has ushered in a new perspective as we all strive to get back to work, get back out, and get back to business. As we move toward this new normal, it’s hard to know just what your customers expect, and what you need to do as a business owner to make them feel comfortable about visiting your storefront again.

To find out more about what both consumers and employees are feeling as they fall back into their normal routines, SERVPRO® commissioned a survey to learn more about how consumer attitudes and expectations of cleanliness in regards to COVID-19 are affecting their decisions.

A new era of clean

The results confirmed that we’re entering into a new era of expectation of cleanliness for businesses. More than 80 percent of respondents said businesses need to be more aggressive now than before COVID-19 when it comes to cleaning. The cleaning protocols in place before COVID-19 hit will not be sufficient in today’s environment. In fact, a full 71 percent have higher cleanliness expectations for businesses than in their own homes.

Individuals continue to be nervous when going out, with nearly 70 percent saying they’re thinking about avoiding COVID-19 exposure constantly when they’re out in public. This statistic gives unique insight into consumers’ awareness level about the potential dangers that may exist when they go out, and their intense desire to avoid them. As business owners, putting proper cleaning and disinfection measures in place, and communicating that you’ve done so, is necessary to help inspire confidence that will help consumers become more willing to visit.

Beyond that, 76 percent of survey respondents said the way a business addresses cleanliness during COVID-19 is a good indicator of how well that business is run in general. So, it’s important to note that consumers are paying attention. They’re taking into account the level you’re going to in order to protect them now, and they’ll remember that in the future.

The level of clean, matters

There’s no shortage of anxiety when it comes to coronavirus, and nearly 60 percent reported they’re specifically worried about catching COVID-19 from touching surfaces or objects that haven’t been cleaned sufficiently. And the person doing the cleaning, makes a difference in the minds of consumers.

When all else is equal (product, price, service, convenience), 64 percent said they are more likely to shop at a business with a decal indicating professional cleaning, versus a store without such a decal.

So, how do you set yourself apart and inspire confidence with your customers now?

Certified cleaning program

Our Certified: SERVPRO Cleaned program is the answer. With a tailored cleaning program that is customized for your business needs, our expertly trained staff cleans and decontaminates your property according to the Centers for Disease Control and Prevention standards.

We use EPA-approved cleaning solutions, including our proprietary cleaning agent SERVPROXIDE, a hospital-grade disinfectant that is NSF certified for direct food contact surface use.

As a Certified: SERVPRO Cleaned participant, you’ll provide reassurance to your customers and employees that you’re taking all the steps needed to get the highest level of clean for them. This dedication will be on display through a decal window emblem, and other digital marks to show your commitment to clean.

Get a free quote by calling SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151.

*Proprietary study prepared by Message Factors, Inc. Results are based on experiences and perceptions of 1,000 consumers surveyed May 2020.

Soot and Smoke Damage

6/12/2020 (Permalink)

We Can Clean Your Soot Covered Contents

Soot from a fire damage can have a big impact on walls, appliances, and furniture. Be sure to have your belongings cleaned as soon as possible to limit the potential damage soot can leave behind.  SERVPRO of Richmond and SERVPRO of Henrico takes the time and diligence necessary to make sure everything is cleaned properly leaving no residue behind to stain. We understand how important it is to save a customer's personal items and return them back looking better than ever. That's why we invest in the best technology in the restoration industry to do just that!

Our new ultrasonic content cleaning system is designed to carefully and thoroughly clean items affected from smoke and soot damage. Everything is transported in carrying baskets to cut back on human errors.

Water Ceiling Stains? What to Know

6/11/2020 (Permalink)

Here’s What You Should Know About Your Ceiling Water Stain.

Have you ever glanced up to the ceiling in your home and see a yellow ring? This is a visible mark of water damage in your home, which can lead to the growth of mold or mildew. Water stains should instead be repaired immediately in order to avoid further damage to ceilings. But before breaking out any tools, determining the cause of your stain can help decide the best course of action.

Common Causes

Several different scenarios can result in ceiling water stains. The first of which is clogged gutters. Full or clogged gutters are the likely culprit if you’ve experienced heavy or persistent rain. The second scenario is leaky pipes. Leaky pipes could run from a bathroom, air conditioner, refrigerator, or dishwasher if one is located in the room above the stained ceiling. Another common source is a caulking issue. If the caulking that surrounds your bathtub or shower deteriorates, water can leak down into the ceiling below.

Call the Professionals

Verifying the source of a leak can sometimes involve drilling holes in the ceiling in order to search for the source, which may be uncomfortable for some homeowners. A professional can get the job done in a fast, efficient, and cost-effective manner, as most homeowners are not equipped with the knowledge or skills necessary in order to repair a leak.

If you notice a water stain on the ceiling of your home, call the professionals at SERVPRO of Richmond and SERVPRO of Henrico to efficiently solve the issue.

Are you Hiring an IICRC Certified Company?

6/11/2020 (Permalink)

According to, the IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning and Restoration Industries. The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

Why is it Important to Hire an IICRC Certified Firm?

With an IICRC certified firm you have the peace in mind that the correct guidelines are being followed to restore your property.  In the commercial world health and safety concerns are of upmost importance.  As an IICRC Certified Firm, SERVPRO of Richmond and SERVPRO of Henrico follows the proper guidelines to restore your property to its preloss condition while at the same time providing you with the best practices and standards.

Along with being an IICRC Certified Firm, SERVPRO of Richmond and SERVPRO of Henrico has individually IICRC certified technicians that are background checked and uniformed.  Why is this important? As a business owner or property manager this provides additional peace of mind that not only is your property going to be properly restored, but that your employees, tenants and contents will be safe.

Next time disaster strikes on your property, give the IICRC certified professionals of SERVPRO of Richmond and SERVPRO of Henrico a call at 804-740-6151.

Develop an Emergency Plan for your Business

6/5/2020 (Permalink)

As a business owner in Richmond or Henrico you are responsible for what goes on in your building. This includes how well-equipped you and your employees are to respond to an emergency situation. It is important to create a contingency plan for responding to any type of emergency that may affect your building and the people inside it.

Things to Consider

A good emergency action plan has several components:

  • Acknowledges the types of emergencies that may occur
  • Safe space location and evacuation plan
  • Key personnel and the specific tasks they perform and are responsible for
  • Contact information for employees
  • Contact information for emergency response team and damage mitigation experts
  • Medical assistance procedures

Having a solid plan can ensure that nothing important is overlooked when disaster strikes.

Plan Practice

Your evacuation plan can look great on paper and still fail if you do not walk employees through its steps on a regular basis. To ensure the successful implementation of your emergency protocols, start by training all employees so they can learn the details of the process and the part they play in it. Host surprise drills in which everyone gets to practice evacuating the building or proceeding to the designated protective areas safely. The more you talk about and run through your plan, the calmer employees are likely to be if an emergency does happen.

If you have a fire emergency in your building, call the professionals at SERVPRO of Richmond and SERVPRO of Henrico at 804-740-6151.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/2/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Richmond and SERVPRO of Henrico today at 804-740-6151 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Hurricane Preparedness

5/6/2020 (Permalink)

This Hurricane Preparedness Week, call your insurance company or agent and ask for an insurance checkup to make sure you have enough homeowners insurance to repair or even replace your home. Standard homeowners insurance doesn’t cover flooding. Whether you’re a homeowner or renter, you’ll need a separate policy for flooding. Act now as flood insurance requires a 30-day waiting period.

Be Prepared

Just having enough supplies to make it through a hurricane isn’t enough. You need plenty to make it through what could be a LONG recovery period too. Water and electricity could be out for a week or more. Have enough non-perishable food, water and medicine to last each person in your family for a MINIMUM of one week. Also make sure you have extra cash, a battery-powered radio, flashlights, and a portable crank or solar powered USB charger to charge your cell phone.

The CDC recommends if you need to go to a public shelter, bring at least two cloth face coverings for each person and, if possible, hand sanitizer. (Children under two years old and people having trouble breathing should not wear face coverings).