What our Customers say...

Testimonials

My only suggestion would be for SERVPRO to hire 100 more employees that mirror them in the image of George Wingo and Stuart Emmett. From day one they were a pleasure to work with. Their professionalism, dedication, customer services and hard work were exemplary. George and Stuart represent SERVPRO to the fullest.

Taylor Burke is a great asset – he would make a great trainer for future project managers. Taylor (PM) and his team did great work and really went above and beyond to help us, explain the process, and make us comfortable during the remediation.

We were absolutely satisfied, it was definitely full service!

Everyone has been exceptionally kind and helpful. I have been extremely impressed with EVERY worker's customer service! It has been a complete pleasure working with SERVPRO, and I look forward to highly recommending your company. This would include the gentlemen who dried out the flood (Chris Fleming, Dean Harcum) to Justine, Aura, Brandon, Adam, Kathy, and Maria.

I was not sure what SERVPRO did as a company but my insurance company recommended "remediation" due to the water damage. I was surprised at what other services they provided such as pulling up drywall/ baseboards and hauling old carpeting. I am very satisfied with the thoroughness.

I wanted to personally send a Thank You letter for the quality services I received during January 2017 for demolition and moisture checks in my home due to a burst pipe

On January 8, 2017, a pipe burst over our kitchen table area.  It affected the main level as well as the basement and below house garage. I immediately called Mutual Assurance and they had SERVPRO on the phone within an hour.

Early the next morning, January 9th, the demo crew came to my house.The ground was covered in ice and snow as it was the one big snowstorm of 2017.  Every crew member introduced himself and had a great work ethic and understanding of what I was going through. I want to make sure they get a shout-out by name: Evan, Aaron and Chase.

The demo went smoothly and they left the area clean. They hand-bagged so much drywall and laminate flooring.  The bags were heavy, but they kept working.  It was very cold and wet as they carried bag after bag to the truck.  All of the men were soaked all the way through.  Before leaving, they set up 14 pieces of drying equipment.

After the first demo, Joey Waters came and did the initial moisture readings.  He was very professional and explained the whole process.  Joey returned for a second visit after Capital Construction did the additional demo.  He was thorough in his readings as it is a priority of SERVPRO to make sure families are safe in their home and mold does not grow.

I wanted to thank SERVPRO for fast, quality service in my time of need.  The service provided and quality of the contractors was great.

I am more convinced now than before that you truly do put your customers first and promise that I will be passing that message along to my mangers. 

Excellent service, professional, on time, answered quested, jobs performed well.

Fantastic Personnel – always prompt, courteous and efficient.

We were extremely impressed and happy with your services.  Matthew {Harding} and the girls (Laura Howell, Claudia Portillo, Sarah Caro & Maria Marroquin) did a great job! The bathroom was cleaner and better than it was when it was brand new!

The crew was very professional and that I was very grateful for your services.

I was extremely satisfied with everything and I didn’t expect everyone to go so above and beyond. I will definitely keep SERVPRO in mind for any future services that may be needed.

We were extremely impressed and happy with SERVPRO's services. Matthew {Harding} and the girls (Laura Howell, Claudia Portillo, Sarah Caro & Maria Marroquin) did a great job!The bathroom was cleaner and better than it was when it was brand new!

Everyone we worked with at SERVPRO has been very friendly, professional and a joy to work with!

First my wife and I would like to thank you and the entire SERVPRO Team in the absolutely amazing job you did stepping into the flood disaster at our home and getting a handle on it so fast and professionally! I have dealt with other SERVPRO franchises and you are hands down the best I have ever dealt with.

I was more than pleased with your company throughout this process. I felt at ease with you, & you made the process a breeze for me. I  was impressed from Day 1 with your company. I never worked with a group of people who are so considerate & work well together.

Fantastic Personnel – always prompt, courteous and efficient.

Thank you for an amazing staff in all areas of your company. I came in contact with 10-12 of your staff and everyone was professional. They all introduced themselves, was polite, respectful & helpful. In this day & age, this was so refreshing. Especially since most of your staff that I came in contact with appeared to be under the age of 35. That speaks volumes for your employees. I pray I will not need your company again, but if I do, I will not hesitate to make that call. I really appreciate everyone & job well done. Thank you.

The Project Manager and crew were very professional and I was very grateful for your services.

We never knew we had mold in our walls until it was almost to late. Thankfully, your team calmed my wife's fears and made the repairs super easy. I cannot tell you how much we appreciated the peace of mind your company gave us. Thank You!

When a leaking pipe caused some serious damage, we gave your company a call. Not only did we get an actual person to answer the phone, but a quick appointment time that worked around my schedule. When the technician showed up he gave me a quote that was affordable and the work was completed on time. Thanks!

Highly recommend SERVPRO of Richmond to anyone with a mold problem! They were fast with their assessment and repair. The price was reasonable and came in under others. I was more than pleased with their performance.

When the fire in the fire place damaged my living room, I thought I would be looking at the eye sore for a very long time. However, your team had better plans for my home. They repaired the damage and got rid of any trace the accident ever happened. I would highly recommend your company to any and every person.

After a pipe burst under my sink in the kitchen, there was water damage in what seemed like everywhere. Your company came in found the leak, repaired it and then gave me a great price to fix the damage it caused. If this should ever happen again, your team will be the first I call.

I never could have imagined getting fire damage repair, but when I needed it you were right there to get it done on time, on budget, by true professionals. Thanks!

When we bought the house, we were told about the mold damage that was found on inspection. But were under the impression it was not very much and would be easy to clean up ourselves. When we called SERVPRO of Richmond, they came and assessed the whole house, gave us the truth which was more than we had thought, but made the repairs quick, and on budget.

Your team was efficient, on budget, on time, and professional! The only company I would call to fix water damage.

We appreciate the professionalism of all the staff. Everyone has been accommodating and polite!

Superb job in every way. Love these guys!

Keep doing the same outstanding job!

My thanks to each person who came to my home and helped. All were courteous and worked (so hard) to make sure I was pleased with the projects at hand.

My husband and I wanted to let you know what a pleasant experience it has been to deal with your representatives. Your teams are fantastic! You must be very selective in your hiring process. The servicemen are pleasant, articulate, courteous, hard working, and knowledgeable. Thank you for making our problems your priority and providing such excellent service.

The site personnel were courteous, professional, and respectful of my home and contents. I would proudly recommend them. Thank you so much for everything you did to restore my home.

I was very, very pleased. Keep up the great work...The young men were very helpful and pleasant. I would definitely have them come again!

This was the easiest repair we have had with any restoration company. I thought I had mold, without an idea of who to call or what to do, I found this place on Yelp, when I called the woman on the phone was so helpful and she scheduled me ASAP. The guys came out and were knowledgeable and informative.

Hard-working and dedicated to doing a good job!

Taylor [Burke] and his crew were on the scene immediately to remediate the water damage, and Ryan [Bradshaw] and his crew were fantastic. Ryan was hands on and very responsive! Just want to again express my sincere thanks for all the help on restoring our home. Looks terrific!

Wonderful experience! SERVPRO’s staff could not have been more professional. They answered all of my questions. They were thoughtful and made me feel like a priority.

From day one, Ryan Bradshaw was exceptionally and exceedingly kind to me and sincerely empathetic about the circumstances with which I was forced to contend at a time when I am physically and emotionally challenged. Every day I knew what work would be done and by whom; and the schedule was, and remained, accurate from start to finish. Every subcontractor retained by Ryan was also kind, prompt, efficient, and performed stellar quality work.

Exceptionally courteous, accommodating and professional. I couldn’t be more pleased or appreciative.

Justin [Crenshaw] was phenomenal. Between Justin and the crew, it was an easy decision to choose SERVPRO to do the rebuild as well because of the high quality work and services.

I teach customer service training and you guys were excellent!

We recently experienced a water damage situation in our kitchen on a Saturday. Your employees were here as an emergency and provided services to us during a dramatic time. The gentlemen were courteous, friendly, helpful, considerate, and any adjective that describes an excellent behavior. Their Supervisor was equally as considerate. Too often we are quick to complain but the excellent and efficient service deserves compliments. Thank you for providing us with such excellent services and most importantly employees!

I want to tell you what a wonderful job your employees did with my home. So very polite and helpful. I couldn’t have had better men and women doing the cleaning, etc. Thank you. I would recommend your company to anyone who has had problems with their house.

Thank you again to crew who came to my home and completed the task of returning my basement in order again.  They were very professional, and respectful of my property and to me with my stress level.  They did an excellent job, your company is to be commended for hiring such wonderful and caring individuals.

I am so thankful for the assistance of each and every team member who was involved with my residence throughout the process. You made a most unpleasant situation better. I would certainly recommend your services in a heartbeat!

Everyone who came to the house was very knowledgeable and professional. I would definitely recommend SERVPRO if friends needed the service.

Everyone that has been here from SERVPRO has been so friendly, helpful and explained everything in a way I could understand. Way to go SERVPRO! 

Our experiences with all the SERVPRO employees have been the most polite and professional group of people we have ever dealt with.

Nothing could be better than the service and professionalism that I received during this entire process. I would like to say that the personnel that came to me house to perform all these duties were magnificent including Justin Crenshaw, Ryan Bradshaw, etc. I had confidence in them and their work.

SERVPRO made this whole process of restoration easy and efficient. I felt very comfortable and happy knowing we were using SERVPRO! Amazing staff and company! Thank you!

Great job. Very prompt. Dependable. Efficient. Courteous and friendly. Thank you!

Everyone I dealt with was very professional and attentive to my needs and concerns. I was well informed during the repair process. Great job! A++

The Chesterfield Chamber of Commerce loves SERVPRO and the hot dogs they serve at golf tournaments!

These ERP’s will be a great resource for my team. I am impressed by the time and effort that Lee [Cross] put into working with us - fantastic customer service!

It was really nice that SERVPRO was able to accommodate me and get out there so quickly!